IQ Intelligent Queue Management System

The IQ Intelligent Queue Management System is an all-in-one, modern solution designed to streamline customer flow and enhance service efficiency. Built for hospitals, clinics, government offices, printing shops, and other service-based venues, IQ System automates the ticketing, calling, and display process to reduce waiting time and improve visitor experience. With IQServer powering centralised operations, smart ticket dispensers for quick and easy service selection, call terminals for staff control, and digital display screens for real-time queue updates, the system delivers a smooth, organised, and professional service environment. Detailed reporting and analytics ensure you can monitor performance, optimise staff allocation, and deliver faster service—every time.

“Serve Faster. Manage Smarter.”

The IQ Intelligent Queue Management System keeps your service flow organised, customers informed, and waiting times minimal—with smart ticketing, real-time displays, and powerful analytics in one seamless solution.

Core Features:

• Smart Ticketing with service categories
• Customisable screen display(banners, videos)
• Multi-counter/departments support(Medical, Pharmacy, Lab, Wellness)
• Real-time monitoring for admin
• Analytics dashboard (average wait time, max, min)
• Optional WhatsApp notifications (queue update/Appointment reminder)
• Unattended Reminders

How it works:

• Patient selects services, Using the IQ Ticket Dispensing Touchscreen
• Ticket Printed, Includes service name, number, estimated wait
• Ticket number appears on Call Terminal, Visible only to counter staff
• Staff calls number, Tap to call next from Call Terminal Interfaces
• Number appears on TV Display, With counter number and voice alert
• Patient proceed to the indicated counter, Guided by audio/visual cue
• Number transferred to other department such as Cashier, Pharmacy, X-RAY, Lab etc
• Repeat with Staff calls number

Key Features of the IQ Intelligent Queue Management System

• 1. Seamless Digital Check-In • Customers can register easily by entering their name and phone number at the self-service kiosk or online. • Personalised welcome screens enhance the user experience and create a professional impression.
• 2. Multiple Service Selection • Clearly organised service categories (e.g., Room 1 – Walk-In, Appointment, Room 2, Room 3). • Allows customers to choose the exact service they need, ensuring they are directed to the right queue immediately.
• 3. QR Code Integration • Scan-and-go convenience—customers can scan a QR code using their smartphone to join the queue without touching the kiosk. • Ideal for contactless registration in high-traffic or healthcare environments.
• 4. Optimised for Hospitals, Clinics & Service Centres • Perfect for environments like Hospital Pusrawi, where patient flow needs to be smooth and efficient. • Reduces waiting area congestion and ensures patients are served according to priority.
• 5. Improved Service Efficiency • Tracks queue status in real-time, so staff can prepare for the next customer before they arrive. • Supports different queue types (walk-in vs appointment) for faster and fairer service distribution.
• 6. Enhanced Safety & Hygiene • Contactless QR registration reduces physical contact, supporting post-pandemic safety standards. • Minimises shared surface touchpoints, especially in healthcare facilities.

• These are our price packages designed to meet your budget and to save cost if some of devices you have already own.
• All the packages below assume that your venue is network and internet ready and also tv screen of smart android tv, google tv or android box type ready.
• We do not do physical installation, but if it is required, it can be done with extra charges.
• There is no recurring fee unless you want to be continously supported, and to get regular software updates there is yearly renewal fee for online support.